How to handle multiple messages every day when callers expect their calls to be returned promptly.
Today voice messaging is seen as a management tool, not just an answering machine.
You'd like your calls to be answered in person? No problem. Think an automated system would best meet your needs? No problem. Our voice messaging solutions are flexible and can adapt to every situation.
The quality of voice messaging doesn't have that much to do with the actual equipment: it is more a function of how quickly calls are returned. That's why we offer customized training to make sure you stay connected to your business philosophy.
A range of functions is now available. These include message archiving in a virtual folder and unified messaging, which allows you to access your voice messages through Outlook, no matter where you are in the world.
A Company That's Listening
In addition to allowing you to receive your messages no matter where you are, messaging solutions ensure that calls are directed to the person who can best meet the caller's needs. In particular, you will be able to:
Answer calls around the clock, seven days a week thanks to automated call answering. The voice messaging system indicates the date and time of each call, so you know when each caller tried to reach you.
Callers are asked to select from a customized, pre-recorded menu by pressing buttons 1 to 9. "For customer service, press 1." "To speak to a representative, press 2." And so on. Alternatively, the system can ask them to dial an extension. Our messaging allows you to customize menus in a number of ways.
Program your voice messaging system to call you automatically when a caller leaves a new message in your voice box. With the External Messaging function, the voice messaging system can dial up to five telephone numbers in sequence to find you and inform you that a new message is waiting. When the system reaches you, simply access your voice box and take the message on the spot, without ever hanging up.
